Shipping Info
Ashore shop Free Shipping information: for Domestic and International orders (Available for All Items).
In order to bring our customers our favorite collections, at the best prices, our products are selected worldwide. To cut costs we ship free to you directly from the producer.
Ashore Shop is a global platform connecting customers with creative brands from across the world. Your order could ship from a variety of locations depending upon the supplier.
After initial order processing time, Free Shipping will take from 7-15 business days.
Please note: During Peak holiday time, or during serious weather/pandemic issues, shipping may exceed the standard time.
As we provide an international product forum, shipping times may vary. US domestic orders typically ship after 1-2 business days of order processing; international orders typically ship after 3 to 5 business days of order processing, and require more time for arrival. For additional information on your specific order, please see ‘product details’.
If you have a tracking number, you can put in the all-in-one tracking website to track your package at https://www.17track.net. If you have your order number but do not have a tracking number, please contact us at service@ashoreshop.com or via our 24/7 Chat-line where you can get your tracking number automatically 24/7.
- Basic Info: Our delivery time starts from the moment an order is accepted and always includes at least a 2-business day period where your items will be processed and dispatched by our warehouse; this occurs from Monday through Friday. Please note this can take longer during our sale, high volume or holiday periods, and for international orders, when it may take up to 5 days for shipments to be dispatched. In cases of restocking the particular item, this order processing may take longer and our staff will send you a notification of any delay via email.
If an item in your order isn’t immediately available in our warehouse, then please allow 1 to 2 weeks for your purchase to be processed. Your orders may be processed in multiple shipments, in which case you will be notified with the tracking number when each shipment occurs.
- Delivery Issues: If no one is at the shipping address, at the time of delivery to receive the package, it will be held at a DHL or a Purolator depot for up to 5 business days. You have 2 options: pick it up at the depot or call the courier and arrange for re-delivery if necessary.
During COVID time, certain countries or islands may have shipping restrictions and do not offer free delivery. You still can place your order. Our service team will contact you for additional requirements. It is the responsibility of the customer to track their package and monitor its status. If you fail to do so, the package will be returned to Ashore's Warehouse, and an additional shipping fee will be charged to send the order back out.
After an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages. Any additional shipping costs are nonrefundable. Responsibility for the package passes to the shipping carrier once they take possession of the item.
Ashore is not responsible for any delays and/or damage caused in-transit by the postal service, courier or customs agencies.
Please note, we do not ship on the weekend or holidays.
*Shipping rates and time may be affected during Covid time, and public holidays, or severe weather; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after these conditions.
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Additional Note about International Shipping (Shipping from our international warehouse to the US or Internationally):
As a global online retailer, we ship thousands of orders daily all over the world. Enjoy our great service, we ship direct to your door.
Ashore Shop partners with major international shipping companies like DHL, UPS, FedEx, IB, E-packet and EMS to offer an additional paid shipping method for certain products:
- Expedited Shipping/for International Shipping: 6-8 business days (for certain items when applicable) Must be preselected and requires an additional cost.
We ship by DHL/UPS or other expedited shipping, depending on your location.
'Expedited Shipping', when available, is selected on the product page detail section.
COUNTRIES ASHORE SHOP SHIPS TO:
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Australia |
Germany |
New Zealand |
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Austria |
Iceland |
Norway |
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Belgium |
Ireland |
Portugal |
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Brazil |
Israel |
Puerto Rico |
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Canada |
Italy |
Scotland |
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Denmark |
Japan |
Singapore |
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England |
Korea |
Spain |
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Finland |
Mexico |
Switzerland |
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France |
Netherland |
Sweden |
*Ashore Offers International Currency Selection.